Customer Care Center

How do I process a refund for a participant?


There may be a time where you would need to give a refund to a participant for one reason or another. Below, you will find a PDF document, explaining how to process a refund within the Race IT system.

Processed refunds could take up to 5 business days to appear back in the participant's account. A refund cannot be processed until the money has settled into the participant's bank account (about 30 hours).

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