Customer Care Center

How do I send an email to my participants?


You may want to send an email to your participants to give them additional information about the event day or information regarding packet pickup. You can also email your incomplete participants, letting them know that they have not yet paid for their registration and inviting them to come back and complete their registration. To send an email through Race IT to your participants, please follow the steps below:


1. Log in to your Race IT account and go to your "Event" page. Click "Email Participants" from the menu on the left hand side of the page.


2. Select "New Email"


3. Choose the recipients of the email, the email address you would like the email to be sent from (and replies sent to), the subject line and the message (messages can be HTML coded).


4. Click "Send" to send the email.

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