Frequently Asked Questions
Welcome to the Customer Care Center. Browse our database of FAQs or use the search feature above to find the answers to your questions. If you cannot find your answer after searching, you can click the Submit A Question tab above to contact our Customer Support Team directly.
- What if I have a specific question about an event?
- How do I complete the events that are listed as Incomplete on the My Events page?
- I received multiple confirmation emails. Was I charged more than once?
- I never received my confirmation email
- How do I find the results of an event I participated in?
- I have a question about a specific Rock 'n' Roll event/promotion/policy.
- Why am I being charged an additional fee?
- There is nowhere to enter my credit card information on the checkout page
- I see an unrecognized charge from Race IT on my bank statement
- The system is not accepting my credit card
- How do I take advantage of the Registration Refund that I purchased?
- Can I get a refund for an event that I can no longer participate in?
- How do I customize my charity page?
- How do I add custom text to the confirmation emails that a participant receives?
- Why don't I see my event listed under My Current Events?
- How do I Archive or Un-Archive my event?
- How do I edit a participant's information?
- I have specific questions regarding my event setup. Who do I contact?